Privacy Policy

How Laguna Elite Wellness collects, uses, and protects the information you share with us.

Last updated: September 2026

Introduction

Laguna Elite Wellness ("we," "us," or "our") provides mobile massage and injury-recovery services in Laguna Beach CA, Palm Springs CA, Springfield MO, and Sarasota FL. This Privacy Policy explains what information we collect when you visit our website or book a session with us, how we use it, and the choices you have.

By using our website or booking a service, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

Information We Collect

We collect information you provide directly to us, including:

  • Contact details - your name, email address, phone number, and appointment address.
  • Booking details - your preferred service, location, date, and time.
  • Session notes - any information you choose to share about injuries, focus areas, allergies, or special requests.
  • Communications - messages you send us by phone, email, or through our booking form.

We also automatically collect limited technical information when you visit our website, such as your browser type, device type, and general location, through standard website analytics.

How We Use Your Information

We use the information we collect to:

  • Schedule, confirm, and prepare for your appointments.
  • Match you with the right service and therapist for your needs.
  • Communicate with you about your booking, including confirmations and reminders.
  • Respond to questions and provide customer support.
  • Improve our website, services, and client experience.
  • Comply with legal, tax, and insurance requirements.

Booking & Payment Information

When you submit a booking request, the details you provide are used solely to confirm and deliver your appointment. We do not collect or store full payment card numbers on our website - any payment processing is handled through a secure third-party payment processor, which maintains its own privacy and security practices.

Health & Session Notes

Our booking form includes an optional field for sharing injuries, focus areas, allergies, or other session-relevant information. This information is shared voluntarily and is used only to help your therapist prepare for your session. We treat this information with additional care and limit access to the staff and therapists directly involved in your care.

Cookies & Tracking

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve overall performance. You can control or disable cookies through your browser settings; doing so may affect certain features of the website.

How We Share Information

We do not sell or rent your personal information. We may share information with:

  • Therapists and staff directly involved in scheduling or delivering your service.
  • Service providers who support our operations, such as scheduling software or payment processors, under confidentiality obligations.
  • Legal or regulatory authorities, if required by law or to protect our rights and the safety of our clients and team.

Data Security

We use reasonable administrative and technical safeguards to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have the right to access, correct, or request deletion of the personal information we hold about you, or to opt out of certain communications. To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out:

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